Terms of Service

These terms apply to the BookedLocal website and summarize the services provided by BookedLocal LLC, operating as BookedLocal from Windham, Ohio.

Client services require a signed Service Agreement and a scope and budget confirmed in writing. Only the agreed offer is included. The signed agreement controls the client engagement if it conflicts with these general website terms. Website updates do not change an existing signed agreement.

We serve small to medium HVAC, plumbing and painting businesses that meet our requirements, and larger businesses when suitable.

1. What BookedLocal Provides

Free reactivation: one 14-day campaign for qualified owners with at least 100 usable contacts; up to 500 included. We contact old inquiries, unsold estimates and past customers, follow up, and book appointments. You must have capacity for more work and be able to afford ongoing service if you later choose it.

New demand: paid advertising, ad copy, video scripts and recording guidance, editing your footage, image ads, lead capture, tracking, follow-up and booking. We start with Facebook and Instagram. Google Local Services Ads or YouTube are included only when agreed in writing; Business Profile support is separate. Paid Search and AI search are excluded for now.

Both offers include lead engagement until handoff and results updates. New demand also includes follow-up on unsold campaign estimates on an agreed schedule. On-site filming, full website rebuilds, ongoing SEO/social posting, office/dispatch work and trade work are not included.

2. Fees and Payment

Free reactivation: $0. No ad spend and no automatic move to a paid service. Any paid continuation requires a separate written agreement.

New demand: $1,000/month. The first payment is collected through Stripe when you commit, during the sales call, decision call, reactivation results review or setup call, before build work begins. It covers buildout and your first service month; there is no additional setup fee.

The first service month starts when the first agreed paid campaign goes live. The next $1,000 payment is due one calendar month after launch, then monthly on the same numbered day. If a month does not have that day, payment is due on its last day; the original billing day resumes when available. For example: January 31 → February 28 (29 in a leap year) → March 31. The monthly fee stays the same.

We confirm the launch date and next payment date in writing. Paying before launch does not start monthly renewals or cause another charge at launch.

Ad spend is separate: $1,200–$1,800/month. You pay the platforms directly using your own billing method. Total planned monthly cost is $2,200–$2,800. We confirm the exact ad budget and campaign scope in writing before launch; these terms do not authorize spending above that budget.

3. Setup and launch

Setup begins after this agreement is signed and we have the required business information, access and materials. New demand also requires the first $1,000 payment. You own the advertising accounts and add BookedLocal through account permissions.

We prepare the campaign while platform and messaging approvals are pending. We launch only after the relevant approvals, your approval and our testing.

Estimated approval waits after submission:

• A2P messaging: plan roughly 1–3 weeks overall. This is our planning estimate, not a guaranteed HighLevel timeline. Brand, campaign and phone-number registration are separate steps.
• Facebook and Instagram ads: ad review is generally around 24 hours. Additional account or business verification can extend the wait.
• Google Local Services Ads: screening and verification average 3–4 weeks after documents are submitted.
• YouTube through Google Ads: most ads are reviewed within one business day. Advertiser verification, if required, can take up to five business days, or 30 days in rare cases.

These are estimates, not launch promises. Preparation takes additional time. Missing information, extra verification, corrections or resubmissions can extend the wait. We confirm the timing and launch order for the channels you choose.

Campaign timing

Free reactivation runs for 14 consecutive days from the first campaign message. The New demand service month and 30-day guarantee start with the first agreed paid campaign launch. Monthly billing follows calendar months; the guarantee is measured over 30 days regardless of month length.

Payment or form submission does not start either campaign clock.

4. New demand guarantee

We guarantee 2 qualified, attended appointments within 30 days of launch. If we miss that target, you choose a $1,000 management-fee refund or a second month of management free.

To qualify, fund at least $1,200 in ad spend during that period, provide requested approvals within 3 business days and confirm appointment attendance weekly.

A qualified appointment is a campaign-generated call or visit for the agreed service and service area that meets the qualification criteria agreed before launch. The prospect must attend. No-shows do not count; a sale is not required.

Ad spend is not refundable by BookedLocal. This guarantee applies only to New demand; free reactivation has no guaranteed appointment count. Refunds are issued to the original payment method within 10 business days after the guarantee period ends and the refund option is chosen. If you choose the free second month and that payment was already collected, it is refunded within 10 business days.

5. Cancellation and setup refunds

Before New demand launches: cancel before work begins for a full $1,000 refund. If onboarding/setup is complete, we retain $250 and refund $750. If setup is partially complete, we refund the unearned amount, retaining no more than $250 for completed setup work.

The $250 is part of your first payment, not an extra fee. After launch, New demand is month-to-month. Either party may cancel with 14 days’ written notice, effective at the end of the current service month. A month already begun is not refundable except under the guarantee above.

Free reactivation ends after its 14-day campaign, or earlier if either party ends it. Cancellation does not remove charges owed to an advertising platform. Your customer list and advertising assets remain yours.

6. Working together

BookedLocal handles: marketing, lead engagement, follow-up and booking until handoff; campaign setup and management; reminders, rescheduling and weekly results updates.

You handle: accurate information, account access, permission to use supplied materials, filming from our guidance, timely approvals and ad funding. You keep availability current, take calls/visits, provide quotes, close sales and perform the work.

Record each booked appointment’s attendance, outcome (won/lost/pending), reason and next action in our shared tracker. We use this to review results and agree which unsold opportunities to re-engage.

Missing information, access, approvals or availability can delay delivery. BookedLocal does not control platform approval decisions.

7. Customer data and permissions

Any list you supply must belong to your business and contain contacts obtained directly from them. You confirm you have the permission needed for the planned calls/texts and provide any opt-out records. No purchased, rented or scraped lists.

BookedLocal may access, import, organize and process customer data only to deliver the agreed services, using the client sub-account, connected platforms and shared results tracker. We honor opt-outs and do not sell customer data.

You agree to indemnify BookedLocal against claims arising from a supplied list that does not meet those commitments. If permission is unclear, tell us before the campaign is prepared.

8. Using the work as an example

BookedLocal may share your business name, work and campaign results as an example of its services. We will not disclose customer data, your contact list, pricing or information you identify as confidential.

You may opt out in your service agreement or withdraw permission later in writing.

9. Confidentiality and results

Each party keeps the other’s non-public business information confidential, except as needed to perform the services or as required by law.

Apart from the New demand guarantee in Section 4, we do not guarantee sales, revenue or other business outcomes. Results depend on your offer, availability, responsiveness, sales process and market conditions. Platforms may reject or restrict accounts.

10. Other terms

BookedLocal’s total liability is limited to fees paid to BookedLocal in the three months before the claim. Neither party is liable for indirect, incidental or consequential damages, including lost profits.

BookedLocal is an independent contractor, not your employee or partner, and may act on your behalf only as needed to perform these services.

Ohio law governs this agreement. Disputes will be resolved in the courts of Portage County, Ohio.

This agreement and the campaign scope and budget confirmed by both parties in writing form the entire agreement for your services. If general website terms conflict with this signed agreement, this agreement controls your engagement. Changes must be agreed in writing by both parties; a website update does not change an existing signed agreement. If a provision is unenforceable, the rest remains in effect.

Website use and ownership

The content of this website, including its text, layout and the BookedLocal name and logo, belongs to BookedLocal. Client customer lists and advertising assets remain the client's property.

Our messaging programs honor opt-outs. See our Privacy Policy for privacy and contact information.

Changes to these terms

We may update these website terms, with the current version and date posted here. Any change to an existing signed engagement must be agreed in writing by both parties.

Contact

BookedLocal LLC
Windham, Ohio
mauricio@bookedlocal.ai
216-483-5250